• You want your heating and electrics covered to ensure peace of mind
  • You want an annual service to your appliances to aid in prolonging life or maintain warranty
  • You want to know what you’ll pay each month to ensure value for money
  • You want to book an engineer at a time that suits you
  • You want 24 hour call-outs, 365 days a year
  • You want to pay by direct debit to spread the cost

At Blue Flame We Do…

  • Clear, honest, no obligation pricing
  • 24/7, 365 days a year call-outs
  • A dedicated Cornish call centre
  • Support 12,000 customers across Cornwall
  • Employ fully certified engineers
  • Service slots from 8am to 8pm, 7 days a week to suit your needs


Our Standard cover service plans gives you peace of mind that all of your heating appliances, electrical systems and plumbing systems are covered by our expert teams.

BenefitNo PlanStandard
Fixed labour cost
A planned annual service, arranged by usX
Spread the cost with monthly direct debitX
Guaranteed “same day” response*X
Guaranteed Emergency call-out, 365 days a yearX
Discount on labour and partsX

*Same Day = within 24 hour period


With our standard plan you can rest assured your appliances are covered. We will carry out an annual services on appliances that are covered within the plan to prolong the life of the appliance, as well as uphold any warranty the appliance may have.

You will receive guaranteed call-outs within 24 hours for any emergencies or breakdowns, and with our fixed labour costs for call-outs you won’t have any unexpected bills. You will also benefit from 10% discount from our normal rates on parts.

Our Standard contracts vary on price dependent on appliance and its fuel type. We Do offer flexibility as to what can be covered, whether it is the main appliance and its controls, or heating system and cylinder also.

Terms & Conditions may apply.

Standard PlanPrice
Gas (Including LPG)
Annual Plan CostFrom £101.35
Monthly Direct DebitFrom £8.44
Annual Plan CostFrom £136.70
Monthly Direct Debit From £11.39
Vaporising Oil*
Annual Plan CostFrom £452.01
Monthly Direct DebitFrom £37.66
Solid Fuel
Annual Plan CostFrom £102.22
Monthly Direct DebitFrom £8.51
Electric Heating & Hot Water
Annual Plan CostFrom £102.22
Monthly Direct DebitFrom £8.51
Electrical System (Night Storage/Panel Heaters)
Annual Plan CostFrom £102.22
Monthly Direct DebitFrom £8.51
Heat Pumps (Air & Ground)
Annual Plan CostFrom £101.35
Monthly Direct Debit From £8.44
Annual Plan CostFrom £202.70
Monthly Direct Debit From £16.89
Solar Thermal
Annual Plan CostFrom £102.22
Monthly Direct Debit From £8.44
Solar PV
Annual Plan CostFrom £122.61
Monthly Direct DebitFrom £10.21
Call Out Charges for Standard Plan Holders
Call Out & 1st Hour Labour (Inclusive of 10% Discount)£82.80
Every 15 Minutes thereafter (Inclusive of 10% Discount)£15.75
Parts - Price on application10% Discount from our normal rates

*Please note Vaporising Oil appliances require 2 services per year. This is included within the prices above.

Terms and Conditions may apply

If you would like to add any additional items to your Standard Cover service plan such as secondary appliances, smoke & carbon monoxide alarm cover, landlord safety reports or electrical condition reports, please contact our team on 01326 378122 so they can tailor a Standard Cover plan to suit you.


At Blue Flame, We Do. We Do always aim for a first time fix for any repair, however at times this may not be possible. Our teams do carry a large selection of parts on their vans and we have a fully stocked warehouse. We also have express ordering facilities with many of our suppliers so we can aim to repair your appliance breakdown as quickly and efficiently as possible.

When you report a breakdown to us, you will pay an initial call out fee which covers the first 60 minutes our engineer spends investigating/rectifying the fault. If these investigations or repairs take longer than 60 minutes, you will be charged for every 15 minutes thereafter. At times, this may be across multiple visits. You will not be charged a call-out fee for each visit, only for the cumulative time our engineers spend investigation and repairing the fault.

Our admin team will keep you updated on progress and costs throughout each stage of the job.

Also don’t forget, as a Standard plan customer you receive a 10% discount from our normal rates for both labour charges and parts costs.This is shown in the pricing matrix above.


We are working on a new function for our website which means you will be able to tailor your cover and purchase online. We’re looking forward to bringing this to you very soon!

In the meantime, please contact our team on 01326 378122 who can discuss options and arrange cover for your property.

What Happens Next?

We Do simple processes so you know what will happen every step of the way.

  • Select your fuel type and the appliances you want to cover under the Standard Cover Plan.
  • Complete your details online or alternatively call our team on 01326 378122
  • A member of the team will contact you to arrange a convenient appointment for an annual service to be carried out and will take the initial plan payment.
  • Once the engineer has carried out the service, your plan will be confirmed along with monthly direct debit payment amount if selecting this option.
  • Our team will contact you to confirm your plan and arrange for the remaining balance to be settled. This can be paid in full or my monthly direct debit at no extra charge.
  • You’re covered and will receive guaranteed call-outs within 24 hours, 365 days a year.

Frequently Asked Questions

Simply choose the level of cover you want either online or by calling 01326 378122.

You will be charged an initial payment as a deposit for the service plan. This payment will be deducted from the final contract price.

A member of our team will contact you to arrange a convenient appointment to carry out the appliance service.

One of our dedicated team at our call centre in Penryn will call you to confirm the plan. You can choose to pay the balance in one go, or monthly by direct debit at no extra charge.

Yes. There are two reasons for this: firstly, for your safety. It is important to have it checked annually to ensure it is working correctly and is safe for you and your family, no matter what the system is.

Secondly, you need your system serviced annually by a fully qualified engineer in order to protect any remaining warranty.

All our responsive repair team specialists are fully qualified and certified. Each team member has a full, up-to-date, DBS (Disclosure and Barring Service) check.

We also have a team of female responsive repair team engineers.

We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers

We have over 100 staff who live throughout Cornwall. With a large Responsive Team, we are ideally placed to support clients across Cornwall.

The cost of any parts required for the initial visit.

Removing sludge or hard-water scale from the appliance or system (We do offer a Power Flush service).

Replacing your appliance if it is not repairable, old and/or genuine parts are no longer available for the appliance.

The full cost of labour and parts for each repair carried out to appliances and systems not covered by your plan (agreement).

Any work to the associated hot and cold pipe work.

Resetting controls (e.g. thermostats and programmers) following changes related to British Summer Time starting or ending.

Removing asbestos associated with repairing the appliance or system. When you have had any asbestos removed, you must give us a clean-air certificate before we will do any further work at your property. By law, the person who removes the asbestos must give you a clean-air certificate.

Repairing any damage, or redecoration, caused by our work unless we, or our agents, have been proven to be negligent.

General exclusions: design or existing faults, third-party or accidental damage, consequential loss and normal insured risks.