Our Standard cover service plans gives you peace of mind that all of your heating appliances, electrical systems and plumbing systems are covered by our expert teams.
| Benefit | No Plan | Standard |
| Fixed labour cost | √ | √ |
| A planned annual service, arranged by us | X | √ |
| Spread the cost with monthly direct debit | X | √ |
| Guaranteed “same day” response* | X | √ |
| Guaranteed Emergency call-out, 365 days a year | X | √ |
| Discount on labour and parts | X | √ |
*Same Day = within 24 hour period
With our standard plan you can rest assured your appliances are covered. We will carry out an annual services on appliances that are covered within the plan to prolong the life of the appliance, as well as uphold any warranty the appliance may have.
You will receive guaranteed call-outs within 24 hours for any emergencies or breakdowns, and with our fixed labour costs for call-outs you won’t have any unexpected bills. You will also benefit from 10% discount from our normal rates on parts.
Our Standard contracts vary on price dependent on appliance and its fuel type. We Do offer flexibility as to what can be covered, whether it is the main appliance and its controls, or heating system and cylinder also.
Terms & Conditions may apply.
| Standard Plan | Price | |
| Gas (Including LPG) | ||
| Annual Plan Cost | From £90.24 | |
| Monthly Direct Debit | From £7.52 | |
| Call-out Charges | First 30 Minutes - £49.61 | Every 15 Minutes thereafter - £20.32 |
| Oil | ||
| Annual Plan Cost | From £121.68 | |
| Monthly Direct Debit | From £10.14 | |
| Call-out Charges | First 30 Minutes - £49.61 | Every 15 Minutes thereafter - £20.32 |
| Vaporising Oil* | ||
| Annual Plan Cost | From £402.60 | |
| Monthly Direct Debit | From £33.55 | |
| Call-out Charges | First 30 Minutes - £49.61 | Every 15 Minutes thereafter - £20.32 |
| Solid Fuel | ||
| Annual Plan Cost | From £90.96 | |
| Monthly Direct Debit | From £7.58 | |
| Call-out Charges | First 30 Minutes - £49.61 | Every 15 Minutes thereafter - £20.32 |
| Electric Heating & Hot Water | ||
| Annual Plan Cost | From £90.96 | |
| Monthly Direct Debit | From £7.58 | |
| Call-out charges | First 60 minutes - £49.61 | Every 15 minutes thereafter - £12.40 |
| Electrical System (Night Storage/Panel Heaters) | ||
| Annual Plan Cost | From £90.96 | |
| Monthly Direct Debit | From £7.58 | |
| Call-out Charges | First 60 Minutes - £49.61 | Every 15 Minutes thereafter - £12.40 |
| Heat Pumps (Air & Ground) | ||
| Annual Plan Cost | From £90.24 | |
| Monthly Direct Debit | From £7.52 | |
| Call-out charges | First 30 minutes - £49.61 | Every 15 minutes thereafter - £20.32 |
| Biomass | ||
| Annual Plan Cost | From £180.50 | |
| Monthly Direct Debit | From £15.04 | |
| Call-out charges | First 30 minutes - £49.61 | Every 15 minutes thereafter - £20.32 |
| Solar Thermal | ||
| Annual Plan Cost | From £90.96 | |
| Monthly Direct Debit | From £7.58 | |
| Call-out charges | First 30 minutes - £49.61 | Every 15 minutes thereafter - £20.32 |
| Solar PV | ||
| Annual Plan Cost | From £109.20 | |
| Monthly Direct Debit | From £9.10 | |
| Call-out charges | First 30 minutes - £49.61 | Every 15 minutes thereafter - £20.32 |
| Parts - For all fuel types | ||
| Price on application | 10% Discount from our normal rates |
*Please note Vaporising Oil appliances require 2 services per year. This is included within the prices above.
Terms and Conditions may apply
At Blue Flame…We Do, and We Do always aim for a first time fix. However sometimes this is not possible. Our teams carry a large selection of parts within their vans and we have a fully stocked warehouse.
From time to time we may need to order parts for your appliances. We have express ordering facilities and aim to resolve your breakdowns as soon as possible. You will only be charged for the time the engineer spends fixing the breakdown. We Do not charge per visit. Your engineer and our administration team will keep you informed every step of the way.
We will always advise you of the cost of any parts that are required, inclusive of your 10% discount, as well as length of time required by the engineer to complete the job.
The costs for any call-outs, including parts, will be invoiced once the job is complete. This can then be paid as a one off payment or split as monthly direct debit. It’s up to you.
We are working on a new function for our website which means you will be able to tailor your cover and purchase online. We’re looking forward to bringing this to you very soon!
In the meantime, please contact our team on FREEPHONE 0800 074 9132 who can discuss options and organise cover for your property.
We Do simple processes so you know what will happen every step of the way.
Simply choose the level of cover you want either online or by calling FREE on 0800 074 9132.
You will be charged an initial payment as a deposit for the service plan. This payment will be deducted from the final contract price.
A member of our team will contact you to arrange a convenient appointment to carry out the appliance service.
One of our dedicated team at our call centre in Penryn will call you to confirm the plan. You can choose to pay the balance in one go, or monthly by direct debit at no extra charge.
Yes. There are two reasons for this: firstly, for your safety. It is important to have it checked annually to ensure it is working correctly and is safe for you and your family, no matter what the system is.
Secondly, you need your system serviced annually by a fully qualified engineer in order to protect any remaining warranty.
All our responsive repair team specialists are fully qualified and certified. Each team member has a full, up-to-date, DBS (Disclosure and Barring Service) check.
We also have a team of female responsive repair team engineers.
We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers
We have over 100 staff who live throughout Cornwall. With a large Responsive Team, we are ideally placed to support clients across Cornwall.
The cost of any parts required for the initial visit.
Removing sludge or hard-water scale from the appliance or system (We do offer a Power Flush service).
Replacing your appliance if it is not repairable, old and/or genuine parts are no longer available for the appliance.
The full cost of labour and parts for each repair carried out to appliances and systems not covered by your plan (agreement).
Any work to the associated hot and cold pipe work.
Resetting controls (e.g. thermostats and programmers) following changes related to British Summer Time starting or ending.
Removing asbestos associated with repairing the appliance or system. When you have had any asbestos removed, you must give us a clean-air certificate before we will do any further work at your property. By law, the person who removes the asbestos must give you a clean-air certificate.
Repairing any damage, or redecoration, caused by our work unless we, or our agents, have been proven to be negligent.
General exclusions: design or existing faults, third-party or accidental damage, consequential loss and normal insured risks.