PRIME COVER SERVICE PLANS
Prime Cover from £17.85 per month
Annual service included to appliances covered within the plan
Guaranteed call-outs within 24 hours, 365 days per year
Inclusive labour and parts with Prime Cover
- You want your heating and electrics covered to ensure peace of mind
- You want to know what you’ll pay each month to ensure value for money
- You want to book an engineer at a time that suits you
- You want 24 hour call-outs, 365 days a year
- You want to pay by direct debit to spread the cost
At Blue Flame We Do…
- Clear, honest, no obligation pricing
- 24/7, 365 days a year call-outs
- A dedicated Cornish call centre
- Support 12,000 customers across Cornwall
- Employ fully certified engineers
- Service slots from 8am to 8pm, 7 days a week to suit your needs
PRIME COVER
Our Prime cover gives you peace of mind that all of your heating appliances, electrical systems and plumbing systems are covered by our expert teams. We Do inclusive parts and labour costs, so you can avoid unexpected bills.
| Benefit | No Plan | Prime cover |
| A planned annual service, arranged by us | X | √ |
| Spread the cost with monthly direct debit | X | √ |
| Guaranteed “same day” response* | X | √ |
| Guaranteed emergency call out, 365 days a year | X | √ |
| Total labour cover for equipment covered by the plan | X | √ |
| Total parts cost cover for equipment covered by the plan | X | √ |
*Same day = within 24 hour period
PLAN PRICES
With our Prime cover service plan you can rest assured your appliances are fully covered. We will carry out an annual service on appliances that are covered within the plan that will aid in prolonging the life of the appliance as well as uphold any warranty the appliance may have.
You will receive guaranteed call-outs within 24 hours for any emergencies or breakdowns and with fully inclusive parts and labour you can remain reassured that you won’t have any unexpected bills. We Do total cover and total peace of mind.
Our Prime Cover plans vary on price dependent on the type of appliance and its fuel type. We Do offer flexibility of what can be covered, whether it is the main appliance and its controls, or heating system and cylinder also.
Terms and Conditions do apply. Not all appliances are suitable for Prime Cover. Our team will advise you once the initial service has been carried out.
| Prime Cover Plan | Price |
| Gas (Including LPG) | |
| Annual Plan Cost | From £214.20 |
| Monthly Direct Debit | From £17.85 |
| Oil | |
| Annual Plan Cost | From £278.28 |
| Monthly Direct Debit | From £23.19 |
| Vaporising Oil* | |
| Annual Plan Cost | From £637.68 |
| Monthly Direct Debit | From £53.14 |
| Solid Fuel | |
| Annual Plan Cost | From £214.20 |
| Monthly Direct Debit | From £17.85 |
| Electric Heating & Hot Water | |
| Annual Plan Cost | From £214.20 |
| Monthly Direct Debit | From £17.85 |
| Electrical System (Night Storage/Panel Heaters) | |
| Annual Plan Cost | From £214.20 |
| Monthly Direct Debit | From £17.85 |
| Heat Pumps (Air and Ground)** | |
| Annual Plan Cost | From £185.88 |
| Monthly Direct Debit | From £15.49 |
| Biomass** | |
| Annual Plan Cost | From £278.76 |
| Monthly Direct Debit | From £23.23 |
| Solar Thermal | |
| Annual Plan Cost | From £214.20 |
| Monthly Direct Debit | From £17.85 |
| Solar PV | |
| Annual Plan Cost | From £164.04 |
| Monthly Direct Debit | From £13.67 |
| Additional Cover (must be purchased alongside another contract) | Price per contract year |
| Electric Shower Cover | £55.08 |
| Electrical Fixed Wiring cover (With annual visual inspection) | £99.24 |
| Electrical Fixed Wiring cover (Without visual inspection) | £55.92 |
*Please note Vaporising Oil appliances require 2 services per year. This is included within the prices above.
**Blue Flame are unable to provide Prime cover for heat pumps and biomass appliances installed by third parties. Other terms & conditions may apply.
If you would like to add any additional items to your Prime Cover plan such as Smoke & Carbon Monoxide alarm cover, secondary appliances, landlord safety reports or electrical condition reports, please contact our team on 01326 378122 so they can tailor a Prime cover plan to suit you.
Please Note: Replacement of the covered appliance/s is not included within the plan if they are unrepairable. Please see Terms and Conditions for more information.
CALL-OUT CHARGES & PARTS
At Blue Flame, We Do. We Do always aim for a first time fix for any repair, however at times this may not be possible. Our teams do carry a large selection of parts on their vans and we have a fully stocked warehouse. We also have express ordering facilities with many of our suppliers so we can aim to repair your appliance breakdown as quickly and efficiently as possible.
Our admin team will keep you updated on progress throughout each stage of the job.
ARRANGING COVER
We are working on a new function for our website which means you will be able to tailor your cover and purchase online. We’re looking forward to bringing this to you very soon!
In the meantime, please contact our team on 01326 378122 who can discuss options and arrange cover for your property.
What Happens Next?
We Do simple processes so you know what will happen every step of the way.
- Select your fuel type and the appliances you want to cover under the Prime Cover Plan.
- Complete your details online or alternatively call our team on 01326 378122.
- A member of the team will contact you to arrange a convenient appointment for an annual service to be carried out and will take the initial plan payment.
- Once the engineer has carried out the service, your plan will be confirmed along with monthly direct debit payment amount if selecting this option.
- Our team will contact you to confirm your plan and arrange for the remaining balance to be settled. This can be paid n full or my monthly direct debit at no extra charge.
- You’re covered and will receive guaranteed call-outs within 24 hours, 365 days a year.
Frequently Asked Questions
Simply choose the level of cover you want either online or by calling 01326 378122
You will be charged an initial payment as a deposit for the service plan. This payment will be deducted from the final contract price.
A member of our team will contact you to arrange a convenient appointment to carry out the appliance service.
One of our dedicated team at our call centre in Penryn will call you to confirm the plan. You can choose to pay the balance in one go, or monthly by direct debit at no extra charge.
All our responsive repair team specialists are fully qualified and certified. Each team member has a full, up-to-date, DBS (Disclosure and Barring Service) check.
We also have a team of female responsive repair team engineers.
We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers
We have over 100 staff who live throughout Cornwall. With a large Responsive Team, we are ideally placed to support clients across Cornwall.
The cost of any parts required for the initial visit.
Removing sludge or hard-water scale from the appliance or system (We do offer a Power Flush service).
Replacing your appliance if it is not repairable, old and/or genuine parts are no longer available for the appliance.
The full cost of labour and parts for each repair carried out to appliances and systems not covered by your plan (agreement).
Any work to the associated hot and cold pipe work.
Resetting controls (e.g. thermostats and programmers) following changes related to British Summer Time starting or ending.
Removing asbestos associated with repairing the appliance or system. When you have had any asbestos removed, you must give us a clean-air certificate before we will do any further work at your property. By law, the person who removes the asbestos must give you a clean-air certificate.
Repairing any damage, or redecoration, caused by our work unless we, or our agents, have been proven to be negligent.
General exclusions: design or existing faults, third-party or accidental damage, consequential loss and normal insured risks.