BENEFITS

WITH PLAN

WITHOUT PLAN

Guaranteed Call-Out within 24 hours

Emergency response team available 24/7/365

5% Discount on labour and parts

5% Discount on parts

GET COVERED

Need Help?

Call our Customer Services Department

 

Open 8am – 8pm

01326 378122

CUSTOMER FEEDBACK

 

4.8/5  Facebook Reviews

“Wonderful service from Jeff, Poppy & John who fixed our recently fitted faulty shower. No bath, so desperately need the shower. A big thank you.”

Richard & Maggie. Facebook.

If you would like to add any additional items to your Covered Cornwall plan such as Smoke & Carbon Monoxide alarm cover, landlord safety reports or electrical condition reports, please contact our team on 01326 378122 so they can tailor a Covered Cornwall plan to suit you.

CALL-OUT CHARGES & PARTS

At Blue Flame, We Do. We Do always aim for a first time fix for any repair, however at times this may not be possible. Our teams do carry a large selection of parts on their vans and we have a fully stocked warehouse. We also have express ordering facilities with many of our suppliers so we can aim to repair your appliance breakdown as quickly and efficiently as possible.

When you report a breakdown to us, you will pay an initial call out fee which covers the first 60 minutes our engineer spends investigating/rectifying the fault. If these investigations or repairs take longer than 60 minutes, you will be charged for every 15 minutes thereafter. At times, this may be across multiple visits. You will not be charged a call-out fee for each visit, only for the cumulative time our engineers spend investigation and repairing the fault.

Our admin team will keep you updated on progress and costs throughout each stage of the job.

Also don’t forget, as a Covered Cornwall plan customer you receive a 5% discount from our normal rates for both labour charges and parts costs.

What Happens Next?

We Do simple processes so you know what will happen every step of the way.

  • Select the type of Covered Cornwall cover you would like
  • Complete your details and purchase safely online or alternatively call our team on 01326 378122.
  • Pay the initial payment of the plan cost for the first year
  • Once payment complete you will receive a confirmation email if purchasing online or confirmation over the phone that cover has been arranged.
  • You’re covered and will receive guaranteed call-outs within 24 hours, 365 days a year for the items you have covered. 

Frequently Asked Questions

Simply choose the level of cover you want either online or by calling on 01326 378122.

You will be charged for the plan for the first year.

You will receive a call from our team to confirm the plan and that you are covered.

Yes. There are two reasons for this: firstly, for your safety. It is important to have it checked annually to ensure it is working correctly and is safe for you and your family, no matter what the system is.

Secondly, you need your system serviced annually by a fully qualified engineer in order to protect any remaining warranty.

All our responsive repair team specialists are fully qualified and certified. Each team member has a full, up-to-date, DBS (Disclosure and Barring Service) check.

We also have a team of female responsive repair team engineers.

We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers

We have over 100 staff who live throughout Cornwall. With a large Responsive Team, we are ideally placed to support clients across Cornwall.

The cost of any parts required for the initial visit.

Removing sludge or hard-water scale from the appliance or system (We do offer a Power Flush service).

Replacing your appliance if it is not repairable, old and/or genuine parts are no longer available for the appliance.

The full cost of labour and parts for each repair carried out to appliances and systems not covered by your plan (agreement).

Any work to the associated hot and cold pipe work.

Resetting controls (e.g. thermostats and programmers) following changes related to British Summer Time starting or ending.

Removing asbestos associated with repairing the appliance or system. When you have had any asbestos removed, you must give us a clean-air certificate before we will do any further work at your property. By law, the person who removes the asbestos must give you a clean-air certificate.

Repairing any damage, or redecoration, caused by our work unless we, or our agents, have been proven to be negligent.

General exclusions: design or existing faults, third-party or accidental damage, consequential loss and normal insured risks.