SERVICE AND COVER PLANS

Our range of plans with guaranteed 24 hour call-out response

From £1.50 per month
Covered Cornwall Plan

  • Heating, Plumbing & Electrical Cover
  • Guaranteed call-outs within 24 hours
  • 5% Parts & Labour Discounts

From £7.16 per month
Standard Cover Plan

  • Heating, Plumbing & Electrical Cover
  • Annual Service included to covered appliances
  • Guaranteed call-outs within 24 hours
  • 10% Parts & Labour Discount

From £15.59 per month
Prime Cover Plan

  • Heating, Plumbing & Electrical Cover
  • Annual Service included to covered appliances
  • Guaranteed call-outs within 24 hours
  • Inclusive Parts & Labour
  • Hassle Free, Fully Inclusive Plan
  • You want your heating, electrical and plumbing covered to ensure peace of mind
  • You want to know what you’ll pay each month to ensure value for money
  • You don’t want to pay an excess when arranging a call-out
  • You want to book an engineer at a time that suits you
  • You want your system serviced annually to prevent breakdowns
  • You want to protect your heating appliance warranty
  • You want 24 hour call-outs, 365 days a year

Blue Flame can help you with all fuel types and appliances with a range of service plans to suit all budgets.

CUSTOMER FEEDBACK

Thanks @BlueFlameHeat great service as always. Heating breakdown sorted within half an hour of calling. Service plans are great! –  Trelawney Property Management Via Twitter

At Blue Flame We Do…

  • Clear, honest, no obligation pricing
  • 24/7, 365 days a year emergency call-outs
  • On average, non-plan customers call us out 1.72 times per year
  • A dedicated Cornish call centre
  • Support 12,000 customers across Cornwall
  • Employ fully certified engineers
  • Service slots from 8am to 8pm, 7 days a week to suit your needs
  • Discounts from 5% – 10% on call-outs once a plan is selected
  • Discounts from 5% – 10% on parts for call outs once a plan is selected

Need more information or want to buy over the phone?

Call us FREE on 0800 074 9132

What Happens Next?

We Do simple processes so you know what will happen every step of the way.

  • You select the service plan you require
  • Complete the information, letting us know what appliances you would like covered
  • Pay the initial payment safely online
  • If your plan includes an annual service, our team will call you to book an appointment for an annual service
  • Receive confirmation of your plan and details of monthly direct debit payment if applicable
  • You’re covered!

Frequently Asked Questions

Simply choose the level of cover you want either online or by calling FREE on 0800 074 9132.

You will be charged an initial payment as a deposit for the service plan. This payment will be deducted from the final contract price.

If you have selected a Standard or Prime service plan, a member of our team will contact you to arrange a convenient appointment to carry out the appliance service. 

One of our dedicated team at our call centre in Penryn will call you to confirm the plan. You can choose to pay the balance in one go, or monthly by direct debit at no extra charge.

All our responsive repair team specialists are fully qualified and certified. Each team member has a full, up-to-date, DBS (Disclosure and Barring Service) check.

We also have a team of female responsive repair team engineers.

We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers

We have over 100 staff who live throughout Cornwall. With a large Responsive Team, we are ideally placed to support clients across Cornwall.

The cost of any parts required for the initial visit.

Removing sludge or hard-water scale from the appliance or system (We do offer a Power Flush service).

Replacing your appliance if it is not repairable, old and/or genuine parts are no longer available for the appliance.

The full cost of labour and parts for each repair carried out to appliances and systems not covered by your plan (agreement).

Any work to the associated hot and cold pipe work.

Resetting controls (e.g. thermostats and programmers) following changes related to British Summer Time starting or ending.

Removing asbestos associated with repairing the appliance or system. When you have had any asbestos removed, you must give us a clean-air certificate before we will do any further work at your property. By law, the person who removes the asbestos must give you a clean-air certificate.

Repairing any damage, or redecoration, caused by our work unless we, or our agents, have been proven to be negligent.

General exclusions: design or existing faults, third-party or accidental damage, consequential loss and normal insured risks.