24 Hours / 7 Days a week / 365 Days a year

We Do call out discounts for Blue Flame service plan holders. Find out how you can get reduced cost call outs, repairs and parts here

Expert emergency support for air source heat pumps, ground source heat pumps, biomass boilers, solar PV and solar thermal. Call 0800 074 9132 24/7, 365 for help
  • Your ground source heat pump is broken
  • Your air source heat pump is broken
  • Your biomass boiler is broken
  • Your solar PV or thermal is broken
  • Your renewable system has not been installed properly
  • You have no heating
  • You have no hot water
  • You have no electricity

CUSTOMER FEEDBACK

“Great service from Blue Flame. Took a service plan out with them for my air source heat pump and they are always quick at responding. Both times Andy L has sorted the problem and great customer service.  Highly recommend!”
Zoe Louise – 5 star Facebook Review

AT BLUE FLAME WE DO..

  • 24/7, 365 days a year call-outs
  • Fixed price call-outs
  • A team of 10 fully qualified renewable engineers
  • Clear, honest, no obligation pricing
  • A dedicated Cornish call centre
  • We have fully stocked vans
  • We have a full stocked warehouse
  • We do express ordering
  • We do emergency installations
  • Support 12,000 customers across Cornwall

SIMPLE PRICING

Cornwall Call Centre open 24/7, 365 days a year

How much does it cost?

  • From £49.61 for the first 30 minutes for heating related breakdowns
  • From £49.61 for the first 60 minutes for electrical or plumbing related breakdowns
  • Service plans from £1.50 per month

Talk to our team in Penryn FREE on

and book an appointment

What Happens Next?

We Do simple processes so you know what will happen every step of the way.

  • Phone our Penryn call centre FREE on 0800 074 9132 24/7, 365 days a year to report the fault
  • We will book an engineers appointment
  • Our qualified engineer will text when they are on their way
  • If the system is beyond repair our engineer will give you all the information you need to make a decision
  • If the fault can be fixed the engineer will complete the job leaving you with heat, hot water and electricity

 

If you want to ensure that your boiler, heating system, plumbing, electrics or renewables are covered, as well as guarantee future discounts, then find out more about our servicing plans here.

Frequently Asked Questions

Most parts that need replacing are readily available off the shelf and are cost effective.

You are still able to receive Renewable Heat Incentive (RHI) payments, however, if you have a solar system you will not receive the Feed-in Tariff (FIT) as you will not be generating any energy.

However, if you do not service your system as per the manufacturers guidelines, then you will stop being eligible to receive RHI payments.

Unfortunately, a number of renewable installations companies are no longer in business due to changes in Government subsidies and fierce competition in the market.

Our advice is to contact the manufacturer of your system and find out if it is still in warranty. If it is, our team of renewable experts will be able to carry out the work for you.

All our responsive repair team specialists are fully qualified and certified. Each team member has a full and up-to-date DBS (Disclosure and Barring Service) check.

We also have a team of female responsive repair team engineers.

All our parts and our time are guaranteed to ensure you enjoy value for money from our service.

We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers

We have over 100 staff based throughout Cornwall. We are ideally placed to support clients across the county.