• You want your heating, electrical and plumbing covered to ensure peace of mind
  • You want to know what you’ll pay each month to ensure value for money
  • You want to book an engineer at a time that suits you
  • You want 24 hour call-outs, 365 days a year
  • You want to pay by direct debit to spread the cost

At Blue Flame We Do…

  • Clear, honest, no obligation pricing
  • 24/7, 365 days a year call-outs
  • A dedicated Cornish call centre
  • Support 12,000 customers across Cornwall
  • Employ fully certified engineers
  • Service slots from 8am to 8pm, 7 days a week to suit your needs


Covered Cornwall gives you peace of mind that all of your heating appliances, electrical systems and plumbing systems are covered by our expert teams. As the landlord, you can rest assured that your tenants are always covered. 

BenefitNo PlanCovered Cornwall
Fixed labour cost
A planned annual service, arranged by usXX
Spread the cost with monthly direct debitX
Guaranteed “same day” response*X
Guaranteed Emergency call out, 365 days a yearX
Discount on labour and partsX

*Same Day = within 24 Hour Period


With our Covered Cornwall plan you can choose whether you would like cover for your heating appliances, electrical systems or plumbing equipment or all of the above.

All the prices for Covered Cornwall plans, as well as call-out charges and available discounts is outlined below.

Covered Cornwall for Heating OnlyPrice
Annual Plan Cost£40.42
Monthly Direct Debit£3.36
Call-out Charges
First 60 Minutes£87.40
Every 15 minutes thereafter£16.63
Price on application5% Discount from our normal rates
Covered Cornwall for Plumbing or Electrics*Price
Annual Plan Cost£20.27
Monthly Direct Debit£1.68
Call-out Charges
First 60 Minutes£87.40
Every 15 minutes thereafter£16.63
Price on application5% Discount from our normal rates

*Prices shown are per plan

Covered Cornwall - Complete for Heating, Plumbing and ElectricsPrice
Annual Plan Cost£72.80
Monthly Direct Debit£6.06
Call-out Charges
First 30 Minutes£87.40
Every 15 minutes thereafter£16.63
Price on application5% Discount from our normal rates

If you would like to add any additional items to your Covered Cornwall plan such as Smoke & Carbon Monoxide alarm cover, landlord safety reports or electrical condition reports, please contact our team on 01326 378122 so they can tailor a Covered Cornwall plan to suit you.


At Blue Flame…We Do, and We Do always aim for a first time fix. However sometimes this is not possible. Our teams carry a large selection of parts within their vans and we have a fully stocked warehouse. From time to time we may need to order parts for your appliances. We have express ordering facilities and aim to resolve your breakdowns as soon as possible. You will only be charged for the time the engineer spends fixing the breakdown. We Do not charge per visit. Your engineer and our administration team will keep you informed every step of the way.

We will always advise you of the cost of any parts that are required, inclusive of your 5% discount, as well as length of time required by the engineer to complete the job.


Call our team today to arrange bespoke cover for your tenanted properties

What Happens Next?

We Do simple processes so you know what will happen every step of the way.

  • Select the type of Covered Cornwall cover you would like
  • Call our team for on 01326 378122
  • Pay the initial payment of the plan cost for the first year
  •  Receive over the phone that cover has been arranged.
  • You’re covered and will receive guaranteed call-outs within 24 hours, 365 days a year for the items you have covered. 

Frequently Asked Questions

Simply choose the level of cover you want either online or by calling 01326 378122.

You will be charged for the plan for the first year.

You will receive a call from our team to confirm the plan and that you are covered.

Yes. There are two reasons for this: firstly, for your safety. It is important to have it checked annually to ensure it is working correctly and is safe for you and your family, no matter what the system is.

Secondly, you need your system serviced annually by a fully qualified engineer in order to protect any remaining warranty.

All our responsive repair team specialists are fully qualified and certified. Each team member has a full, up-to-date, DBS (Disclosure and Barring Service) check.

We also have a team of female responsive repair team engineers.

We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers

We have over 100 staff who live throughout Cornwall. With a large Responsive Team, we are ideally placed to support clients across Cornwall.

The cost of any parts required for the initial visit.

Removing sludge or hard-water scale from the appliance or system (We do offer a Power Flush service).

Replacing your appliance if it is not repairable, old and/or genuine parts are no longer available for the appliance.

The full cost of labour and parts for each repair carried out to appliances and systems not covered by your plan (agreement).

Any work to the associated hot and cold pipe work.

Resetting controls (e.g. thermostats and programmers) following changes related to British Summer Time starting or ending.

Removing asbestos associated with repairing the appliance or system. When you have had any asbestos removed, you must give us a clean-air certificate before we will do any further work at your property. By law, the person who removes the asbestos must give you a clean-air certificate.

Repairing any damage, or redecoration, caused by our work unless we, or our agents, have been proven to be negligent.

General exclusions: design or existing faults, third-party or accidental damage, consequential loss and normal insured risks.