We Do fixed price call-outs from £49.61 inc VAT
We Do heating, electrical and plumbing call-outs
We Do emergency call-outs 24/7, 365 days a year
We Do clear, honest, no obligation pricing
“Thanks @BlueFlameHeat great service as always. Heating breakdown sorted within half an hour of calling. Service plans are great!” Trelawny Property Management – Via Twitter
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We Do simple processes so you know what will happen every step of the way.
If you want to ensure that your boiler, heating system, plumbing, electrics or renewables are covered, as well as guarantee future discounts, then find out more about our servicing plans here.
We aim to work on a first come first served basis. Our expert team will assess your call and needs and will prioritise accordingly. We will also advise you on what to do if immediate action needs to be carried out before an engineer arrives.
If you are on contract we will respond within 24 hours, although aim for same day support. If you do not have a plan we generally aim to have engineers available depending on the nature of the emergency.
The first 30 minutes for heating breakdown, or first 60 minutes for electrical or plumbing breakdowns is chargeable at the fixed rate. These prices differ dependent if you hold a service plan with us and which plan you are on.
If the engineer visit extends over this time or we need to make a return visit, we then charge for each 15 minute increment, if necessary.
Your engineer and our admin team will keep you informed of costs and the time to fix the problem.
Your safety is important to us. If the fault is beyond repair, or dangerous, your engineer will shut the system down.
They will keep you up-to-date during the visit and will provide you with a range of options to get you up and running again. We also offer free no obligation quotes for new installations.
All our parts and our time are guaranteed to ensure you enjoy value for money from our service.
All our responsive repair team specialists are fully qualified and certified. Each team member has a full and up-to-date DBS (Disclosure and Barring Service) check.
We also have a team of female responsive repair team engineers.
We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers
We have over 100 staff based throughout Cornwall. We are ideally placed to support clients across the county.