24 Hours / 7 Days a week / 365 Days a year

We Do call out discounts for Blue Flame service plan holders. Find out how you can get reduced cost call outs, repairs and parts here

  • Your tenants have no heating
  • Your tenants have no hot water
  • Your tenants are complaining or withholding payment
  • You want to avoid loss of income
  • Your radiators are not getting hot
  • Your tenants have a leak from the boiler
  • Your tenants have a gas leak or the carbon monoxide alarm is sounding
  • You want to know what the repair will cost


“Thank you very much @BlueFlameHeat for restoring heating today and carrying out service. Friendly, Polite, professional! Thumbs Up Job!!”  Tracy Seymour – Via Twitter


  • Fixed price call-outs
  • Clear, honest, no obligation pricing
  • We can deal directly with your tenants
  • We can act as keyholders to access the property and fix the issue if you are busy
  • Fully stocked vans and warehouse
  • Express ordering to ensure replacement parts arrive quickly
  • Emergency installations
  • Provide you with safety compliance
  • A dedicated Cornish call centre


24/7, 365 Call Centre

How much does it cost?

  • £92.00 for a call-out to a breakdown – inclusive of the first hour labour & VAT
  • Call out charge discounts for service plan holders
  • Service plans from £3.36 per month for heating
  • Discounts for multiple properties


Talk to our team in Penryn on

and book an appointment

What Happens Next?

We Do simple processes so you know what will happen every step of the way.

  • You or your tenant discover a fault or an issue
  • Phone our Penryn call centre on 01326 378122 – 24/7, 365 days a year to report your emergency
  • We will book an engineer’s appointment
  • The engineer will text when they are on their way to fix the problem
  • The engineer will be able to assess the job and either fix it, or advise you of additional work that is needed


If you want to ensure that your boiler, heating system, plumbing, electrics or renewables are covered, as well as guarantee future discounts, then find out more about our servicing plans here.

Frequently Asked Questions

If your property has a key meter it is useful if your tenants can check if they have sufficient gas. Often boilers can shut down, or show a fault code, if there is not enough gas on the meter.

We aim to work on a first come first served basis. Our expert team will assess your call and needs and will prioritise accordingly. We will also advise you on what to do if immediate action needs to be carried out before an engineer arrives.

The first 30 minutes for heating breakdown, or first 60 minutes for electrical or plumbing breakdowns is chargeable at the fixed rate. These prices differ dependent if you hold a service plan with us and which plan you are on.

If the engineer visit extends over this time or we need to make a return visit, we then charge for each 15 minute increment, if necessary.

Your engineer and our admin team will keep you informed of costs and the time to fix the problem.

Your safety is important to us. If the fault is beyond repair, or dangerous, your engineer will shut the system down.

They will keep you up-to-date during the visit and will provide you with a range of options to get you up and running again. We also offer finance and will provide you with a no obligation quote.

All our parts and our time are guaranteed to ensure you enjoy value for money from our service.

We understand that you are busy, so to help you we can liaise directly with tenants and/or letting agents for access.

We can also act as a key holder or use a key safe.

It’s always good if you are able to find a fault code or lights on the boiler or the heating system before calling us. Certain faults can be fixed over the phone by checking fuel supplies or pressure.

We will email you job reports as soon as the engineer has finished the work. We will also call to let you know what is happening.

All our installation specialists are fully qualified and certified. Each team member has a full and up-to-date DBS (Disclosure and Barring Service) check.

We provide a one year, no quibble guarantee on all installations.

We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers.

We have over 100 staff based throughout Cornwall. We are ideally placed to support clients across the county.