24 Hours / 7 Days a week / 356 Days a year

*We Do call out discounts for Blue Flame service plan holders. Find out how you can get reduced cost call outs, repairs and parts here

  • You have no heating
  • You have no hot water
  • You have no electric
  • You’re unable to cook
  • You have a gas leak
  • You have an oil leak
  • Your carbon monoxide alarm is sounding

With 24 engineers on our Responsive Repair Team we are able to repair boilers, heating, plumbing, electrical and renewable, so you can focus on what’s important in life.


“Thank you Blue Flame for a fantastic response this morning. Rang first thing this morning and Richard responded and John appeared at 9.00am. All working by 10:30am. Brilliant service once again, Thank you.”  Mr W, Carnkie


  • Fixed price call-outs
  • Clear, honest, no obligation estimates
  • A dedicated call centre in Penryn
  • 24/7, 365 days a year call outs
  • Responsive Repair Team with 24 engineers
  • We have fully stocked vans
  • We have a full stocked warehouse
  • We do express ordering
  • We do emergency installations
  • Ensure all engineers are fully certified
  • 24 Hour Guaranteed response as part of Covered Cornwall
  • Support 12,000 customers across Cornwall


24/7, 365 Call Centre

How much does it cost?

  • Fixed priced call-out – £49 (Inc. VAT) for the first 30 minutes
  • Fixed price call-out and service plan from £89

Talk to our team in Penryn FREE on

and book an appointment

What Happens Next?

We Do simple processes so you know what will happen every step of the way

  • Phone our Penryn call Centre FREE on 0800 074 9132 24/7, 365 days a year with your emergency
  • You will be advised of the engineer’s attendance
  • When the engineer is on their way you will receive a text
  • Our qualified engineer will assess the problem and keep you updated at all times
  • The engineer will either complete the job, or if it’s a bigger issue, will outline the next steps and provide a clear estimate
  • Once the job is completed you will receive your engineer’s report via email.


If you want to ensure that your boiler, heating system, plumbing, electrics or renewable are covered and guarantee future discounts then find out more about our servicing plans here.

Frequently Asked Questions

We aim to work on a first come first served basis. Our expert team will assess your call and needs and will prioritise accordingly. We will also advise you on what to do if immediate action needs to be carried out before an engineer arrives.

The first 30 minutes of the call-out is £49 (Inc. VAT) or less if you are on a service plan.

We then charge £20 (Inc. VAT) for each 15 minute increment, if necessary.

Your engineer will keep you informed of costs and the time to fix the problem.

Your safety is important to us. If the fault is beyond repair, or dangerous, your engineer will shut the system down.
They will keep you up-to-date during the visit and will provide you with a range of options to get you up and running again. We also offer finance and will provide you with a no obligation quote.

All our parts and our time are guaranteed to ensure you enjoy value for money from our service.

All our responsive repair team specialists are fully qualified and certified. Each team member has a full and up-to-date DBS (Disclosure and Barring Service) check.

We also have a team of female responsive repair team engineers.

We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers

We have over 100 staff based in Penryn. With 24 Responsive Team engineers we are ideally placed to support clients across Cornwall.