24 Hours / 7 Days a week / 365 Days a year

We Do call out discounts for Blue Flame service plan holders. Find out how you can get reduced cost call outs, repairs and parts here

  • Your Boiler or heating system has broken
  • You want someone who will answer the phone 24/7, 365 days a year
  • You want to know that an engineer appointment is booked
  • You want peace of mind on what it’s going to cost to fix the problem
  • You want to speak to a dedicated team in Cornwall


“Thank you Blue Flame for a fantastic response this morning. Rang first thing this morning and Richard responded and John appeared at 9.00am. All working by 10:30am. Brilliant service once again, Thank you” Mr W, Carnkie


  • Fixed price call-outs
  • Clear, honest, no obligation pricing
  • 24/7, 365 days a year call-outs
  • A dedicated Cornish call centre
  • Expert Responsive Repair Team 
  • Support 12,000 customers across Cornwall
  • Fully certified engineers
  • Service slots from 8am to 8pm to suit your needs


24/7, 365 Call Centre

How much does it cost?

  • £92.00 for a call-out to a breakdown – inclusive of the first hour labour & VAT
  • Call out charge discounts for service plan holders
  • Service plans from £1.68 per month
  • Discounts for multiple properties

Talk to our team in Penryn on
Call 01326 378 122

and book an appointment

What Happens Next?

We Do simple processes so you know what will happen every step of the way.

  • Phone our Penryn call centre FREE on 01326 378 122 24/7, 365 days a year.
  • One of our team will make an appointment while on the phone to you
  • When the engineer is on their way you will receive a text
  • Our qualified engineer will assess the problem and keep you updated at all times
  • The engineer will either complete the job, or if it’s a bigger issue, will outline the next steps and provide a clear estimate
  • Once the job is completed you will receive your engineer’s report via email

Frequently Asked Questions

The first 30 minutes for heating breakdown, or first 60 minutes for electrical or plumbing breakdowns is chargeable at the fixed rate. These prices differ dependent if you hold a service plan with us and which plan you are on.

If the engineer visit extends over this time or we need to make a return visit, we then charge for each 15 minute increment, if necessary.

Your engineer and our admin team will keep you informed of costs and the time to fix the problem.

Your safety is important to us. If the fault is beyond repair, or dangerous, your engineer will shut the system down.

He will keep you up-to-date during the visit and will provide you with a range of options to get you up and running again. We also offer finance and will provide you with a no obligation quote.

All our parts and our time are guaranteed to ensure you enjoy value for money from our service.

No. There could be a number of reasons why a boiler continues to breakdown. We aim to fix first time and will keep you up-to-date with the suggested next steps and costs.

All our responsive repair team specialists are fully qualified and certified. Each team member has a full and up-to-date DBS (Disclosure and Barring Service) check.

We also have a team of female responsive repair team engineers.

We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers

We have over 100 staff based throughout Cornwall. We are ideally placed to support clients across the county.