24 Hours / 7 Days a week / 365 Days a year

*We Do call out discounts for Blue Flame service plan holders. Find out how you can get reduced cost call outs, repairs and parts here

  • You want to keep your reputation high with your customers
  • You want a service your guests can call 24 hours a day
  • You want to avoid loss of sales
  • You want local support

CUSTOMER FEEDBACK

“Thank you Blue Flame for a fantastic response this morning. Rang first thing this morning and Richard responded and John appeared at 9.00am. All working by 10:30am. Brilliant service once again, Thank you.”  Mr W, Carnkie

AT BLUE FLAME WE DO..

  • Combined heating and electrical packages
  • Fully stocked warehouse and vehicles
  • Express ordering for replacement parts
  • Key holder and key safe support
  • Guaranteed response for service plan holders
  • Specialist commercial team
  • Installation, service and repairs
  • 24/7, 365 days a year call-outs
  • A dedicated Cornish call centre
  • Support a variety of businesses across Cornwall
  • Provide product training and develop staff procedures

SIMPLE PRICING

24/7, 365 Call Centre

How much does it cost?

  • We Do bespoke fixed pricing on installation, as well as service contracts with ongoing maintenance programmes
  • Service Plans from just £3.00 per month

Talk to our team in Penryn FREE on

and book an appointment

What Happens Next?

We Do simple processes so you know what will happen every step of the way

  • Identify need or spot a fault
  • Phone our Penryn call centre FREE on 0800 074 9132 24/7, 365 days a year.
  • One of our team will make an appointment while on the phone to you
  • When the engineer is on their way you will receive a text
  • Our qualified engineer or technical surveyor will assess your needs and discuss a plan of action with you
  • The engineer will either complete the job if necessary, or a specific maintenance plan will be developed
  • Your properties are covered

 

If you want to ensure that your boiler, heating system, plumbing, electrics or renewables are covered and guarantee future discounts then find out more about our servicing plans here.

Frequently Asked Questions

One of our commercial surveyors will carry out an audit of the business’ key equipment and create an asset register. This will allow us to determine the product’s potential lifespan and create a planned replacement programme.

We are able to carry this replacement work at times to suit you and avoid disruption. This can include evening and weekend work.

As part of the asset register we will assess the equipment’s usage and arrange a service plan accordingly. This can include 3 months, 6 months or annual services, and will allow you to offset potential loss of business.

If you have one of our service plans we can be with you within 24 hours. If it’s an emergency, then we will aim to be with you as soon as possible.

You will be kept up-to-date with timings.

Your safety is important to us. If the fault is beyond repair, or dangerous, your engineer will shut the system down.

They will keep you up-to-date during the visit and will provide you with a range of options to get you up and running again. We will provide you with a no obligation quote.

Blue Flame has a team of engineers who can support with heating, gas, electrical, plumbing, solid fuel and renewables.

All our parts and our time are guaranteed for 12 months as standard to ensure you enjoy value for money from our service.

We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers

We have over 100 staff based throughout Cornwall. We are ideally placed to support clients across the county.