Blue Flame guarantee: 24/7 call-outs for 1 year on all installations; Design, deliver and manage your project; beat like-for-like quotes. Call 0800 0749132.
  • You want your heating, electrical and plumbing covered to ensure peace of mind
  • You want an annual service to your appliances to aid in prolonging life or maintain warranty
  • You want to know what you’ll pay each month to ensure value for money
  • You want to book an engineer at a time that suits you
  • You want 24 hour call-outs, 365 days a year
  • You want to pay by direct debit to spread the cost

At Blue Flame We Do…

  • Clear, honest, no obligation pricing
  • 24/7, 365 days a year call-outs
  • A dedicated Cornish call centre
  • Support 12,000 customers and a variety of businesses across Cornwall
  • Employ fully certified engineers
  • Service slots from 8am to 8pm, 7 days a week to suit your needs


Our Standard cover service plans gives you peace of mind that all of your heating appliances, electrical systems and plumbing systems are covered by our expert commercial team.

BenefitNo PlanStandard
Fixed labour cost
A planned annual service, arranged by usX
Spread the cost with monthly direct debitX
Guaranteed “same day” response*X
Guaranteed Emergency call-out, 365 days a yearX
Discount on labour and partsX

*Same Day = within 24 hour period


With our standard plan you can rest assured your appliances are covered and you can keep your business running.

We will carry out an annual services on appliances that are covered within the plan to prolong the life of the appliance, as well as uphold any warranty the appliance may have.

You will receive guaranteed call-outs within 24 hours for any emergencies or breakdowns, and with our fixed labour costs for call-outs you won’t have any unexpected bills. You will also benefit from 10% discount from our normal rates on parts.

Our Standard contracts vary on price dependent on the cover required. We offer bespoke plans which take into consideration the needs of your business. Further discounts are also available for multiple appliances and properties

Standard Plan Price
Annual Plan CostFrom £202.83
Monthly Direct DebitFrom £16.90
Call-Out Charges (inclusive of 10% discount)
First 60 Minutes - £82.80Every 15 Minutes thereafter - £15.75

Terms and Conditions may apply


At Blue Flame…We Do, and We Do always aim for a first time fix. However sometimes this is not possible. Our teams carry a large selection of parts within their vans and we have a fully stocked warehouse.

From time to time we may need to order parts for your appliances. We have express ordering facilities and aim to resolve your breakdowns as soon as possible. You will only be charged for the time the engineer spends fixing the breakdown. We Do not charge per visit. Your engineer and our administration team will keep you informed every step of the way.

We will always advise you of the cost of any parts that are required, inclusive of your 10% discount, as well as length of time required by the engineer to complete the job.

The costs for any call-outs, including parts, will be invoiced once the job is complete. This can then be paid as a one off payment or split as monthly direct debit. It’s up to you.


With our plans you can create bespoke cover to meet your business needs. Whether this be adding multiple appliances, bespoke servicing schedules, compliancy reports, line drawings and test procedures or anything else our team can help with.

What Happens Next?

We Do simple processes so you know what will happen every step of the way.

  • Select your fuel type and the appliances you want to cover under the Standard Cover Plan.
  • Call our team for on 01326 378122.
  • A member of the team will discuss your requirements with you and arrange for a service plan quotation to be carried out.
  • Once the quote has been provided and you are happy, we will arrange for the servicing to be carried out.
  • After the service is complete, you’re covered and will receive guaranteed call-outs within 24 hours, 365 days a year.

Frequently Asked Questions

Simply choose the level of cover you want and call our team on 01326 378122.

You will be charged an initial payment as a deposit for the service plan. This payment will be deducted from the final contract price.

We will contact you to arrange a convenient appointment to carry out the appliance service.

After the service has been carried out, one of our dedicated team at our call centre in Penryn will call you to confirm the plan. You can choose to pay the balance in one go, or monthly by direct debit at no extra charge.

Yes. There are two reasons for this: firstly, for your safety. It is important to have it checked annually to ensure it is working correctly and is safe for you and your family, no matter what the system is.

Secondly, you need your system serviced annually by a fully qualified engineer in order to protect any remaining warranty.

All our responsive repair team specialists are fully qualified and certified. Each team member has a full, up-to-date, DBS (Disclosure and Barring Service) check.

We also have a team of female responsive repair team engineers.

We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers

We have over 100 staff who live throughout Cornwall. With a large Responsive Team, we are ideally placed to support clients across Cornwall.