CALL-OUT CHARGES & PARTS
At Blue Flame…We Do, and We Do always aim for a first time fix. However sometimes this is not possible. Our teams carry a large selection of parts within their vans and we have a fully stocked warehouse.
From time to time we may need to order parts for your appliances. We have express ordering facilities and aim to resolve your breakdowns as soon as possible. You will only be charged for the time the engineer spends fixing the breakdown. We Do not charge per visit. Your engineer and our administration team will keep you informed every step of the way.
We will always advise you of the cost of any parts that are required, inclusive of your 10% discount, as well as length of time required by the engineer to complete the job.
The costs for any call-outs, including parts, will be invoiced once the job is complete. This can then be paid as a one off payment or split as monthly direct debit. It’s up to you.