Covered Cornwall gives you peace of mind that all of your heating appliances, electrical systems and plumbing systems are covered by our expert commercial team.
| Benefit | No Plan | Covered Cornwall |
| Fixed labour cost | √ | √ |
| A planned annual service, arranged by us | X | X |
| Spread the cost with monthly direct debit | X | √ |
| Guaranteed “same day” response* | X | √ |
| Guaranteed Emergency call out, 365 days a year | X | √ |
| Discount on labour and parts | X | √ |
*Same Day = within 24 Hour Period
With our Covered Cornwall plan you can choose whether you would like cover for your heating appliances, electrical systems or plumbing equipment or all of the above.
All the prices for Covered Cornwall plans, as well as call-out charges and available discounts is outlined below.
| Covered Cornwall for Business - Heating Only | Price |
| Annual Plan Cost | £78.48 |
| Monthly Direct Debit | £6.54 |
| Call-out Charges | |
| First 60 Minutes | £84.55 |
| Every 15 minutes thereafter | £16.15 |
| Parts | |
| Price on application | 5% Discount from our normal rates |
| Covered Cornwall for Plumbing or Electrics* | Price |
| Annual Plan Cost | £39.24 |
| Monthly Direct Debit | £3.27 |
| Call-out Charges | |
| First 60 Minutes | £84.55 |
| Every 15 minutes thereafter | £16.15 |
| Parts | |
| Price on application | 5% Discount from our normal rates |
*Prices shown are per plan
| Covered Cornwall - Complete for Heating, Plumbing and Electrics | Price |
| Annual Plan Cost | £141.36 |
| Monthly Direct Debit | £11.78 |
| Call-out Charges | |
| First 60 Minutes | £84.55 |
| Every 15 minutes thereafter | £16.15 |
| Parts | |
| Price on application | 5% Discount from our normal rates |
At Blue Flame…We Do, and We Do always aim for a first time fix. However sometimes this is not possible. Our teams carry a large selection of parts within their vans and we have a fully stocked warehouse. From time to time we may need to order parts for your appliances. We have express ordering facilities and aim to resolve your breakdowns as soon as possible. You will only be charged for the time the engineer spends fixing the breakdown. We Do not charge per visit. Your engineer and our administration team will keep you informed every step of the way.
We will always advise you of the cost of any parts that are required, inclusive of your 5% discount, as well as length of time required by the engineer to complete the job.
The costs for any call-outs, including parts, will be invoiced once the job is complete. This can then be paid as a one off payment or split as monthly direct debit. It’s up to you.
We Do simple processes so you know what will happen every step of the way.
Simply choose the level of cover you want and call our team FREE on 0800 074 9132.
You will be charged an initial payment as a deposit for the service plan. This payment will be deducted from the final contract price.
We will contact you to arrange a convenient appointment to carry out the appliance service.
After the service has been carried out, one of our dedicated team at our call centre in Penryn will call you to confirm the plan. You can choose to pay the balance in one go, or monthly by direct debit at no extra charge.
Yes. There are two reasons for this: firstly, for your safety. It is important to have it checked annually to ensure it is working correctly and is safe for you and your family, no matter what the system is.
Secondly, you need your system serviced annually by a fully qualified engineer in order to protect any remaining warranty.
All our responsive repair team specialists are fully qualified and certified. Each team member has a full, up-to-date, DBS (Disclosure and Barring Service) check.
We also have a team of female responsive repair team engineers.
We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers
We have over 100 staff who live throughout Cornwall. With a large Responsive Team, we are ideally placed to support clients across Cornwall.