The cost of any parts required for the initial visit unless quoted for in the service plan.
Removing sludge or hard-water scale from the appliance or system (We do offer a Power Flush service) unless quoted for in the service plan.
Replacing your appliance if it is not repairable, old and/or genuine parts are no longer available
The full cost of labour and parts for each repair carried out to appliances and systems not covered by your agreement
Any work to the associated hot and cold pipe work
Resetting controls (e.g. thermostats and programmers) following changes due to winter and summer times
Removing asbestos associated with repairing the appliance or system. When you have had any asbestos removed, you must give us a clean-air certificate before we can do any further work at your property. By law, the person who removes the asbestos must give you a clean-air certificate.
Repairing any damage or redecoration, caused by our work unless we, or our agents, have been proven to be negligent.