Frequently Asked Questions

Your most common questions

It ensures safety as regular servicing will be able to highlight any faults. This can also help you to remain compliant, open for business and help to prolong the life and efficiency, of your equipment. With any of our service plans you will get guaranteed call-outs, 24/7, 365 days a year,with multi-skilled engineers at agreed rates.

Once you have a service plan, we will usually be with you the same day but definatley within 24 hours. If it’s an emergency, then we will be with you as soon as possible.

If we have capacity, yes. You’re guaranteed a call if you have a plan. Call our team on 0800 074 9132 who can arrange for an engineer to attend.  You will be charged for the call-out which covers the first 30 minutes. Anything thereafter is charged in 15 minute increments. This payment is taken when booking an appointment.

We aim to generally work on a first come first served basis. Our expert team will assess your call and needs and priorities accordingly. We will also advise you on what to do if immediate action needs to be carried out before an engineer arrives.

All our engineers have fully stocked vans, whilst our warehouse holds an extensive range of spares. Where parts are not immediately available, we use our network of suppliers to effect the earliest possible resolution.

Blue Flame has a team of engineers who can support with heating, gas, electrical, plumbing, solid fuel and renewables.

At Blue Flame we are experienced with supporting a wide range of sectors including property management and landlords; hospitality and leisure; factories; restaurants; public services; education; and care homes.

At Blue Flame we do gas, electrical, plumbing and renewable installations. This work is supported by fully qualified engineers.

When our surveyor visits your business they will be able to discuss what solution is right for you. There are a range of factors including your location and the energy sources available. Once this has been agreed then we will create a bespoke project with design and implementation.

We Do How To Videos

Topping up the boiler pressure

How to bleed your radiators

How thermostatic radiator valves work

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