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At Blue Flame We Do love happy customers.

 

Feedback is vitally important to help us constantly improve the service we offer and we value your input.

Visit our Facebook page to leave a review or contact us and let us know how we are doing. 

Last year at Stithians show you advised us to go for air-source or ground-source heating, which after lots of debate we have had installed. We are delighted- thank you for pointing us in this direction.I just want to tell you that your staff are a credit to you and Mark, we are so impressed with the “can do” attitude of your engineers; Dec, Lee, Tom and Zac and of course Chris who advised on the system and pulled it all altogether. Nothing was too much trouble and all the challenges were met with a “Problems are there to be solved not moaned about!” Also impressed with the depth of knowledge and the patience in explaining the workings of the system by all the staff. Chris was so very helpful and his skill and knowledge of the system is exceptional.”

 
Mr & Mrs M – Mylor, Nr Falmouth  
 

“I was very pleased with the excellent customer service I experienced recently when I called after the ‘beast from the east’ froze my condensate pipe.  Within an hour of reporting the fault I received a call back from Grant, who had conducted the original site visit and quoted me for my new boiler installation a few years ago.  He provided a very calm (it was probably your busiest day of the decade!), efficient (he had all the details of my installation at his fingertips) and patient ( he guided me through the process of cutting through the condensate pipe and re-starting the boiler whilst he stayed on the phone) service.  An engineer came around the following week once temperatures had warmed up to re-connect the condensate pipe. 10/10 for customer service.”


Mr S – Carbis Bay 
 

I would like Blue Flame to recognise Jago’s efforts today. He attended an annual appliance check at my home this morning. Jago is a credit to himself and a great ambassador for your company. He is polite, professional, knowledgeable and personable. He took his shoes off straight away and was very efficient and tidy in his work. He took the time to show me how to program the boiler and set it all up for me, this is something I have been struggling with for the last 18 months so it was great to finally get it sorted once and for all. His efforts should be recognised and I would definitely recommend him. 


Miss D – Padstow
 

“Rang at 10.00 on Saturday, they came at 13.00, Did a quick clean job checked everything , put stuff back,asked if I was happy..only charged £50. Perfect..Thank goodness for a reliable firm” 


Valerie Gray – Google Review 

“The engineer arrived promptly after a horrendous downpour and in near gale conditions. He carried out the work in a highly professional way and somehow avoided any heavy rain – two very light showers  but difficult wind and soldering was not easy. The job was completed and the connections checked and house warmed up. Nathan is a very competent, well spoken, intelligent and efficient young man and Blue Flame can be very proud to have him as an engineer in their employ.  My wife and I would also like to thank you for getting the right part and ensuring our gas supply was running for the weekend. It was not Blue Flame’s fault that the wrong part was dispatched and the problem was handled and resolved also in a highly professional way with us getting full explanation as to the progress. THANK YOU ALL.”

 


Mr B, Cury

“What great staff you have at Blue Flame, everyone I have spoken to or seen has been extremely pleasant and helpful” “Phil Hinchley installed my boiler, what a lovely, hardworking man he is!” “Lewis has the makings of an excellent engineer; he was very impressive for an apprentice!” Thank you for all of your help!

 


Mr G, Falmouth

“We recently signed up to blue flame after having a very unreliable plumber. They came almost immediately to service our boiler and when we had an issue they were there when they said they would after receiving a text. We would highly recommend this company.”

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Julie Stribley was Mitchell – Facebook 

Thanks @BlueFlameHeat great service as always. Heating breakdown sorted within half an hour of calling. Service plans are great!

Trelawney Property Management – Twitter 

“The engineer that came to service my boiler was absolutely brilliant! She knew her job wel, was professional and very polite! I always think people are quick enough to complain so why not be quick to praise! I’m very happy with your work

Mr K, Camborne

“Thank you to Blue Flame for sending out one of your men to look at our smoke alarm this evening as it kept going off. He was very polite and replaced the 2 we had Not sure on his name but he was fab thanks”


Tanya Johns – Facebook