We have strengthened our commitment to customer service with a £150,000 investment, including the introduction of a new software system.
We have now gone live with our new simPRO business management software. We are the first company in Cornwall to install the software, which has over 100,000 mobile workforce users worldwide.
Blue Flame director and founder, Mark Bolitho, said: “We’re very excited about the introduction of simPRO and what it will offer our customers.
“Delivering remarkable customer service is one of our key values, so we have taken our time over the last 12 months to work with simPRO to develop a system that will support our customers, engineers and back office team.
“We have tested, adjusted and worked with the developers to add in new options that no other company in the country is using.”
As a company, we have spent the last six months updating the new system with data from its 12,000 domestic, commercial and landlord customers.
Richard Pratley, simPRO UK’s managing director, said the technology company is delighted to be working with Blue Flame.
“We look forward to seeing Blue Flame’s continued success through their adoption of our business management software for greater efficiency and automation of their business,” he said.
“It’s an exciting time for the field service industry in innovation and we are proud to be a part of Blue Flame’s technological advancement.”
The new system will offer streamlined booking for servicing and repairs, and enhanced access to information, including all reports and quotes.
Simon Foxhall, Blue Flame director, said: “The biggest addition will be the launch of our dedicated client portal in the new year.
“This will make it even easier for our customers to engage with us and get the information they need.
“We have had an incredible year with our 30th anniversary, so it seems fitting that we mark the last 12 months with the launch of our simPRO system.”