The cost of any parts required for the initial visit.
Removing sludge or hard-water scale from the appliance or system (We do offer a Power Flush service).
Replacing your appliance if it is not repairable, old and/or genuine parts are no longer available for the appliance.
The full cost of labour and parts for each repair carried out to appliances and systems not covered by your plan (agreement).
Any work to the associated hot and cold pipe work.
Resetting controls (e.g. thermostats and programmers) following changes related to British Summer Time starting or ending.
Removing asbestos associated with repairing the appliance or system. When you have had any asbestos removed, you must give us a clean-air certificate before we will do any further work at your property. By law, the person who removes the asbestos must give you a clean-air certificate.
Repairing any damage, or redecoration, caused by our work unless we, or our agents, have been proven to be negligent.