• You want your heating, electrical and plumbing covered to ensure peace of mind
  • You want to know what you’ll pay each month to ensure value for money
  • You want to book an engineer at a time that suits you
  • You want 24 hour call-outs, 365 days a year
  • You want to pay by direct debit to spread the cost

At Blue Flame We Do…

  • Clear, honest, no obligation pricing
  • 24/7, 365 days a year call-outs
  • A dedicated Cornish call centre
  • Support 12,000 customers across Cornwall
  • Employ fully certified engineers
  • Service slots from 8am to 8pm, 7 days a week to suit your needs


Our Prime cover gives you peace of mind that all of your heating appliances, electrical systems and plumbing systems are covered by our expert teams. We Do inclusive parts and labour costs, so you can avoid unexpected bills. As the landlord, you can rest assured that your tenants are always covered.

BenefitNo PlanPrime cover
A planned annual service, arranged by usX
Spread the cost with monthly direct debitX
Guaranteed “same day” response*X
Guaranteed emergency call out, 365 days a yearX
Total labour cover for equipment covered by the planX
Total parts cost cover for equipment covered by the planX

*Same day = within 24 hour period


With our Prime cover service plan you can rest assured your appliances are fully covered. We will carry out an annual service on appliances that are covered within the plan that will aid in prolonging the life of the appliance as well as uphold any warranty the appliance may have.

You will receive guaranteed call-outs within 24 hours for any emergencies or breakdowns and with fully inclusive parts and labour you can remain reassured that you won’t have any unexpected bills.  We Do total cover and total peace of mind.

Our Prime Cover plans vary on price dependent on the type of appliance and its fuel type. We Do offer flexibility of what can be covered, whether it is the main appliance and its controls, or heating system and cylinder also.


Terms and Conditions do apply. Not all appliances are suitable for Prime Cover. Our team will advise you once the initial service has been carried out.

Prime Cover PlanPrice
Gas (Including LPG)
Annual Plan CostFrom £220.63
Monthly Direct DebitFrom £18.38
Annual Plan CostFrom £286.63
Monthly Direct Debit From £23.88
Solid Fuel
Annual Plan CostFrom £220.63
Monthly Direct Debit From £18.38
Electric Heating & Hot Water
Annual Plan CostFrom £220.63
Monthly Direct Debit From £18.38
Electrical System (Night Storage/Panel Heaters)
Annual Plan CostFrom £220.63
Monthly Direct Debit From £18.38
Heat Pumps (Air and Ground)
Annual Plan CostFrom £191.46
Monthly Direct Debit From £15.75
Annual Plan CostFrom £287.12
Monthly Direct Debit From £23.92
Solar Thermal
Annual Plan CostFrom £220.63
Monthly Direct Debit From £18.38
Solar PV
Annual Plan CostFrom £168.96
Monthly Direct DebitFrom £14.08

If you would like to add any additional items to your Prime Cover plan such as Smoke & Carbon Monoxide alarm cover, secondary appliances, landlord safety reports or electrical condition reports, please contact our team on 01326 378122 so they can tailor a Prime cover plan to suit you.

Please Note: Replacement of the covered appliance/s is not covered within the plan if they are unrepairable. Please see Terms and Conditions for more information.


At Blue Flame…We Do, and We Do always aim for a first time fix. However, sometimes this is not possible. Our teams carry a large selection of parts within their vans and we have a fully stocked warehouse. From time to time we may need to order parts for your appliances. We have express ordering facilities and aim to resolve your breakdowns as soon as possible. Your engineer and our administration team will keep you informed every step of the way.

Call our team today to arrange bespoke cover for your tenanted properties

What Happens Next?

We Do simple processes so you know what will happen every step of the way.

  • Select your fuel type and which appliances you want covered under the Prime Cover plan.
  • Call our team on 01326 378122
  • Pay initial payment as a deposit for the plan. This will be deducted from the final plan amount.
  • Receive confirmation over the phone that cover has been arranged.
  • Arrange a convenient appointment for the annual service to be carried out.
  • Once the engineer has carried out the service, your plan will be confirmed along with the monthly direct debit payment amount if selecting this option.
  • You’re covered and will receive guaranteed call-outs within 24 hours, 365 days per year.

Frequently Asked Questions

Simply choose the level of cover you want either online or by calling on 01326 378122.

You will be charged an initial payment as a deposit for the service plan. This payment will be deducted from the final contract price.

A member of our team will contact you to arrange a convenient appointment to carry out the appliance service.

One of our dedicated team at our call centre in Penryn will call you to confirm the plan. You can choose to pay the balance in one go, or monthly by direct debit at no extra charge.

All our responsive repair team specialists are fully qualified and certified. Each team member has a full, up-to-date, DBS (Disclosure and Barring Service) check.

We also have a team of female responsive repair team engineers.

We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers

We have over 100 staff who live throughout Cornwall. With a large Responsive Team, we are ideally placed to support clients across Cornwall.

The cost of any parts required for the initial visit.

Removing sludge or hard-water scale from the appliance or system (We do offer a Power Flush service).

Replacing your appliance if it is not repairable, old and/or genuine parts are no longer available for the appliance.

The full cost of labour and parts for each repair carried out to appliances and systems not covered by your plan (agreement).

Any work to the associated hot and cold pipe work.

Resetting controls (e.g. thermostats and programmers) following changes related to British Summer Time starting or ending.

Removing asbestos associated with repairing the appliance or system. When you have had any asbestos removed, you must give us a clean-air certificate before we will do any further work at your property. By law, the person who removes the asbestos must give you a clean-air certificate.

Repairing any damage, or redecoration, caused by our work unless we, or our agents, have been proven to be negligent.

General exclusions: design or existing faults, third-party or accidental damage, consequential loss and normal insured risks.