24 Hours / 7 Days a week / 365 Days a year

We Do call out discounts for Blue Flame service plan holders. Find out how you can get reduced cost call outs, repairs and parts here

We Do Restaurants. Call-outs from £47.25. Evening & weekend installations, services & repairs, Agreed service rates. Managed maintenance programmes. Small to large projects. Call 0800 074 9132.
  • Your tenant has no heating
  • Your tenant has no hot water
  • Your tenant has no electric
  • You tenant has no facilities to cook
  • You have a gas leak
  • You have an oil leak
  • You tenants’ carbon monoxide alarm is sounding


“Thanks @BlueFlameHeat great service as always. Heating breakdown sorted within half an hour of calling. Service plans are great!”     Trelawny Property Management – Via Twitter


  • Fixed price call-outs
  • Clear, honest, no obligation pricing
  • We can deal directly with your tenants
  • Fully stocked vans and warehouse
  • Express ordering to ensure replacement parts arrive quickly
  • Emergency installations
  • Provide you with safety compliance
  • A dedicated Cornish call centre
  • We support 12,000 customers across Cornwall


24/7, 365 Call Centre

How much does it cost?

  • £92.00 for a call-out to a breakdown – inclusive of the first hour labour & VAT
  • Call out charge discounts for service plan holders
  • Service plans from £1.68 per month
  • Discounts for multiple properties

Talk to our team in Penryn on

and book an appointment

What Happens Next?

We Do simple processes so you know what will happen every step of the way.

  • Phone our Penryn call centre on 01326 378122 – 24/7, 365 days a year with your emergency
  • You will be advised of the engineer’s attendance
  • When the engineer is on their way you will receive a text
  • Our qualified engineer will assess the problem and keep you updated at all times
  • The engineer will either complete the job, or if it’s a bigger issue, will outline the next steps and provide a clear estimate
  • Once the job is completed you will receive your engineer’s report via email


If you want to ensure that your boiler, heating system, plumbing, electrics or renewables are covered, as well as guarantee future discounts, then find out more about our servicing plans here.

Frequently Asked Questions

We aim to work on a first come first served basis. Our expert team will assess your call and needs and will prioritise accordingly. We will also advise you on what to do if immediate action needs to be carried out before an engineer arrives.

If you are on contract we will respond within 24 hours, although aim for same day support. If you do not have a plan we generally aim to have engineers available depending on the nature of the emergency.

The first 30 minutes for heating breakdown, or first 60 minutes for electrical or plumbing breakdowns is chargeable at the fixed rate. These prices differ dependent if you hold a service plan with us and which plan you are on.

If the engineer visit extends over this time or we need to make a return visit, we then charge for each 15 minute increment, if necessary.

Your engineer and our admin team will keep you informed of costs and the time to fix the problem.

Your safety is important to us. If the fault is beyond repair, or dangerous, your engineer will shut the system down.

They will keep you up-to-date during the visit and will provide you with a range of options to get you up and running again. We also offer free no obligation quotes for new installations.

All our parts and our time are guaranteed to ensure you enjoy value for money from our service.

All our responsive repair team specialists are fully qualified and certified. Each team member has a full and up-to-date DBS (Disclosure and Barring Service) check.

We also have a team of female responsive repair team engineers.

We are based in Penryn, cover the whole of Cornwall and support over 12,000 customers

We have over 100 staff based throughout Cornwall. We are ideally placed to support clients across the county.