We Do Clear, Honest Pricing

Posted by

As with any business, each year we need to carefully consider our on-going costs and over heads and in turn this leads to reviewing our pricing structure.

With rising supplier costs, the impending Brexit (sorry we have the mention the ‘B’ word!) as well as increasing costs in overheads such as fuel, insurances amongst other things, we inevitably have to increase the costs of our services to you to reflect these rises.

From the 1st April 2019, there will be a marginal increase in the costs of our service plans and responsive call out labour rates.


What does this mean for you?

As always, when your contract is due for renewal, we will send you a letter in advance informing you of the cost of your Blue Flame service plan for the coming year.

Your Service Plan gives you:

  • 24 hour, 365 days a year emergency call-outs
  • Annual servicing
  • Discounted, fixed labour costs
  • Monthly direct debit options
  • Technical support and advice
  • Peace of mind

We will renew your contract on its renewal date for the coming year and be in touch to arrange your annual service. If you choose to pay by monthly direct debit, our accounts team will inform you of any changes to your monthly costs. You also have the option to pay the amount in full.

Should you decide to cancel your plan and lose these great service plan benefits, you will need to send back the cancellation slip on your letter or contact us via phone or email.

We have also made changes into the way we price for our breakdowns and repair visits to give better service.

From 1st April we will now include the first 60 minutes of labour (whereas previously this was 30 minutes for heating appliances) on all call-outs across the board. So, whether we visit you to look at a heating, plumbing or electrical fault, you will now get the first 60 minutes labour covered within the initial call-out fee. Our data has shown us that many of our breakdown visits are repaired within the hour. We therefore think that this change in our pricing will offer you a better value for money.

If your visit extends past 60 minutes, you will be charged in 15 minute increments. If we attend across multiple visits, for example re-attend to fit a part, you will only be charged for the cumulative time on site not for each individual visit.

Service plan holders get the added advantage of 5% or 10% discount (dependent on the service plan you hold) from our normal labour rates .

Our new service plan and responsive call out prices will be available to view on our website here: https://blueflameheat.co.uk/ from 1st April 2019.


How you can help us & win a £50.00 M & S Gift Card*!

As well as revising our prices, we are also reviewing the structure and offerings of all of our service plans, to ensure we continue to deliver exemplary customer service and plans for your home, your business and your rented property.

To do this, we need your help! We’ve put together a short survey regarding our service plans and would like your comments and feedback. The survey will take about 5 minutes to complete and if you add your name and email address at the end we will enter you into our prize draw to win a £50 Marks & Spencer gift card as a thank you!

You can complete the survey here: https://www.surveymonkey.co.uk/r/MK9H9FM

We look forward to receiving your feedback and working with you to develop our service plans further!

*Winner to be drawn on 30th April 2019 and will be notified by email.